We're sorry to hear that and we want to help you if we can.
Your primary contact person is always your Consultant Success Team. Please contact them directly by phone or email. If you are unable to reach them, please try your Relationship Manager.
If that fails or if you are uncomfortable discussing the issue with either your RM or Concierge, call HR or mail email@example.com. We'll get in touch right away for a discrete and private conversation. Please let us know as much information as possible about your situation, timing, and what the client knows so that we can help manage the situation. Please also provide the best way to reach you.